General Manager

A prestigious 5-star hotel known for its luxurious accommodations, exceptional service, and world-class amenities is looking for a GM.

Key Responsibilities:

Leadership & Management:

• Oversee all hotel operations, ensuring the highest standards of guest service and satisfaction.
• Lead, mentor, and motivate a diverse team of managers and staff across all departments.
• Foster a positive, inclusive, and high-performance culture.

Financial Performance:

• Develop and implement financial strategies to achieve revenue, profitability, and growth targets.
• Monitor financial performance, preparing and analyzing budgets, forecasts, and financial reports.
• Ensure cost control and efficiency while maintaining quality and service standards.

Guest Experience:

• Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and overall hotel presentation.
• Address and resolve guest concerns and complaints promptly and professionally.
• Continuously seek ways to enhance guest satisfaction and loyalty.

Operational Excellence:

• Oversee the effective management of all operational areas, including front office, housekeeping, food and beverage, maintenance, and security.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement and uphold best practices and standard operating procedures.

Marketing & Sales:

• Collaborate with the sales and marketing team to develop and execute strategies to attract and retain guests.
• Build and maintain relationships with key clients, partners, and stakeholders.
• Represent the hotel at industry events and networking opportunities.

Human Resources:

• Oversee recruitment, training, development, and performance management of staff.
• Promote a culture of continuous learning and professional development.
• Ensure adherence to labor laws and hotel policies.

Strategic Planning:

• Develop and execute the hotel’s long-term strategic plan.
• Stay informed about industry trends and market conditions, adapting strategies as necessary.
• Drive innovation and continuous improvement in all areas of the hotel’s operations.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a leadership role at a 5-star property.
• Proven track record of achieving financial and operational goals.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English & Arabic.