Clinic Receptionist

We are seeking a professional and courteous Receptionist for our clinic to be the first point of contact for our client’s clinic. The ideal candidate will have excellent interpersonal and organizational skills, with a passion for providing outstanding customer service. As the face of the clinic, you will play a crucial role in creating a welcoming and supportive environment for our patients, ensuring their visits are pleasant and efficient.

·         Patient Reception: Greet patients and visitors warmly upon their arrival, confirming appointments, directing them to the appropriate offices, and providing necessary paperwork or information.

·         Appointment Scheduling: Manage the clinic’s schedule, including booking appointments, making reminder calls, and handling rescheduling or cancellations to maximize clinic efficiency.

·         Telephone and Email Management: Answer phone calls and emails promptly, providing information, taking messages, or redirecting queries to the appropriate staff member.

·         Patient Records: Maintain accurate and up-to-date patient records in the clinic’s database, ensuring confidentiality and compliance with healthcare regulations.

·         Billing and Payments: Handle billing inquiries, process payments, and prepare invoices and receipts for patients.

·         Office Administration: Perform administrative duties such as filing, photocopying, and organizing clinic paperwork. Assist in managing clinic supplies and ensuring the reception area is tidy and welcoming.

·         Liaison: Act as a liaison between patients and medical staff, facilitating communication and ensuring patients’ needs are met promptly.

·         Feedback Collection: Collect patient feedback on their clinic experience and relay important information to management for quality improvement.

·         High school diploma or equivalent; additional certification in Office Management or a related field is a plus.

·         Proven work experience as a Receptionist, Front Office Representative, or similar role, preferably in a healthcare setting.

·         Strong communication and interpersonal skills.

·         Proficiency in Microsoft Office Suite and experience with medical software systems.

·         Excellent organizational and multitasking abilities.

·         Compassionate and patient-focused approach.

·         Ability to handle sensitive information confidentially.