Travel Consultant

As a Travel Consultant , you will be responsible for providing comprehensive travel planning and booking services to the clients. You will leverage your expertise in travel arrangements and your ability to anticipate client preferences to create tailored travel experiences that meet and exceed expectations.

1.      Client Relationship Management:

·         Understand and anticipate members’ needs and travel preferences to provide personalized travel recommendations and solutions.

·         Prepare offers based on client requests and expectations, considering product options, service levels, and budget constraints.

·         Proactively suggest tailor-made travel ideas based on clients’ profiles, lifestyles, and previous booking history.

2.      Travel Planning and Booking:

·         Organize members’ business and leisure trips, including booking airline tickets, hotels worldwide, holiday packages, and other travel services as required.

·         Keep members informed of essential travel information such as travel times, transportation options, connections, and schedule changes.

·         Handle all administrative procedures related to members’ trips, including visas, international driving licenses, passport validity and renewal, and other necessary documents.

3.      Vendor Negotiation and Relationship Management:

·         Negotiate services, deals, and offers with local and international vendors, ensuring compliance with service level agreements and contracted pricing.

·         Develop strong working relationships with vendors to secure competitive rates and enhance service quality.

4.      Sales and Business Development:

·         Create a database of potential clients, including corporate and individual travelers, and establish leads through proactive communication and networking.

·         Conduct sales calls to corporate clients, including existing accounts, potential leads, and prospects, to promote our services and secure bookings.

·         Take all necessary measures to meet monthly sales targets and contribute to the overall growth and success of the business.

5.      Team Collaboration and Support:

·         Develop strong internal working relationships with all team members, fostering collaboration and cooperation.

·         Identify opportunities for savings and service enhancements, implementing best practices to ensure smooth operations and exceptional customer service.

·         Provide continuous support to clients, even outside working hours, especially during emergency situations.

6.      Administrative Duties and Miscellaneous Tasks:

·         Work with transparency, good faith, and cooperation with the head office team from all departments.

·         Commit to undertaking any task necessary for the smooth functioning of daily operations, as directed by management.

·         Perform any other duties deemed necessary by management to support the overall objectives of the company.

·         Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.

·         Proven experience as a travel consultant or in a similar role within the travel industry.

·         Strong understanding of travel booking systems, reservation procedures, and travel regulations.

·         Excellent communication, negotiation, and interpersonal skills.

·         Ability to work independently and as part of a team in a fast-paced, customer-focused environment.

·         Proficiency in MS Office and travel booking software.

·         Commitment to providing exceptional customer service and ensuring client satisfaction.